In accordance with consumer protection regulations and commercial laws applicable in the Kingdom of Saudi Arabia
From delivery date
Unused with packaging
Full compensation
Domestic & international
Terms governing item exchange and replacement
Consumers have the right to exchange products within seven (7) days following receipt, and forfeit this right thereafter.
Products must be in mint unused condition with intact seals. Inspection will precede approval, and shipping costs are borne by the customer.
Custom manufactured domes built to bespoke dimensions or damaged due to consumer negligence are non-exchangeable.
Terms governing contract rescission and returns
Without prejudice to contractual and statutory warranty provisions, the consumer has the right to rescind the contract and return the product delivered from the store within seven (7) days following the date of delivery. The consumer is not entitled to return the product after the lapse of seven days.
It is a condition for returning the product that it is in sound original condition and that the consumer has not used the product or obtained benefit from it. The store reserves the right to inspect the product prior to return.
The consumer bears all costs resulting from the return process, and in the case of international return, the consumer bears full shipping costs. In the presence of defects or error, the consumer will be fully compensated.
Our customer care and legal affairs team is available to assist with your inquiries.